In all of our work, we utilise a unique approach that has been developed and honed over the many decades we have worked with Indigenous communities. Our approach is founded upon genuine and in-depth learning between Indigenous and non-Indigenous worldviews and incorporates a contemporary understanding of culturally competent practice. By combining this skilled cross-cultural practice with adept language work, we are able to effectively facilitate meaningful communication across cultures.
Why is ARDS’ approach important?
Like people of all cultures, Indigenous and non-Indigenous people have particular ways of understanding the world and ways of operating in the world. The differences between these cultural worldviews is often much larger than many people realise.
The Indigenous people we work with consistently tell us that understanding mainstream services and systems is difficult, due to deep cultural differences in the underlying concepts associated with them. They regularly express the desire for non-Indigenous people and organisations to communicate with in a clear, comprehensive and culturally relevant way. Community members voice the desire for a deeper explanation in order to make informed decisions, and be better able, on their own terms, to engage and benefit from the services available to them.
Conversely, mainstream agencies can experience many difficulties when attempting to be effective with their communication. It can be easy to underestimate the depth of cultural difference and the degree to which people aren’t understanding each other. Programs and services rely on genuine engagement for success, and in the complex cross-cultural and multi-lingual environments of Aboriginal communities this requires expert knowledge and skills.
How does ARDS facilitate engagement and communication across this gap?
Our cross-cultural facilitators and language consultants spend time with community members, or the target Indigenous audience, to discover the key questions Indigenous people have about the particular topic at hand. This process aims to ensure that everyone involved has a clear picture of where the knowledge gaps lie, what are the areas of confusion, and what are the key pieces of information needed. Our team also spends as much time learning about Indigenous worldviews and ways of understanding the topic. We then facilitate an interactive learning environment in which cross-cultural facilitators knowledgeable of the topic share information that meets the audience needs. Where ever possible we draw on Aboriginal knowledge, stories and metaphors as avenues for imparting new information, so that the new information is culturally relevant.
Incorporating Indigenous languages into this process is central to our success. In comparison to other languages around the world, Indigenous languages in Australia have only recently come into contact with English, meaning it’s not always straightforward to find the right ways to translate between the two languages. As part of our approach, we explore words in English which are central to the topic, and then facilitate a process by which Indigenous people can determine which word(s) in their own language might be the best equivalent. This is essential, as if Indigenous people who do not speak English as their first language cannot find a way to ‘translate’ the English for themselves, then the meaning of the English word will remain clouded. In our work, we have found that this is a key reason why Indigenous people find the information shared by non-Indigenous people to be confusing or meaningless.
Working with communities in this way is not a one-off process. Over time, our team can hone the approach to communicating particular topics, and learn more about the best words and metaphors for explaining complex topics.
Once we’re confident we can share information in a clear and comprehensive way, we turn these ‘stories’ into radio programs, DVDs and film, posters and written resources, and ongoing workshops.